Delivery & Return Conditions

Return Policy

Your satisfaction is important to us, and we realize that in some instances, you may need to return one or more items from your order.

The Living Maples accepts returns on items eligible for return only within 30 DAYS after the date on which your order shipped.

In order to be eligible for return, the item must be returned in resalable condition (which means the item is returned in its original condition with no sign of use, wear and tear, or cosmetic or other damage), unless we verify that the item was damaged or lost during shipment to you.

In order to return an eligible item, you must follow the steps below:

Contact The Living Maples at [email protected]  (monitored 9 a.m. to 4 p.m. PST Monday-Friday) for return instructions.

Personalized items (including products that have been customized with a specific date or for a specific recipient), made-to-order items and other items identified as nonreturnable (for example, by including a statement such as “all sales final” on the applicable product page) are not eligible for return, and all sales of nonreturnable items are final.

Refunds (if applicable)

Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund request.

If your refund request is approved, then your refund will be processed, and we will issue a refund in the amount of the price you paid for the returned item, including taxes, minus (if applicable) initial shipping charges, to your credit card or other payment method you used to place your order for that item, usually within 3-5 business days.

If you have questions about your return or refund request, please contact us at [email protected] (monitored 9 a.m. to 4 p.m. PST Monday-Friday).

Sale items (if applicable)

The refund amount on sale or discounted items is limited to the actual purchase price paid.

Gifts

We are able to issue eligible refunds to a gift recipient via a store credit.  After the returned item is received, a gift certificate code will be e-mailed to you.  If preferred, a refund can be issued directly to the purchaser’s original method of payment.